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Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They help organise appointments, repeat prescriptions, ambulance bookings and take requests for house calls.

Secretaries

Secretaries are the communication link between the GPs and other health services and hospitals. Patients who have already been referred for a hospital appointment will usually get a letter direct from the hospital with details of the appointment. If necessary the patient may make further enquiries from the hospital department themselves, but our secretaries will be happy to help if there are problems.

 
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